USE CASE: CUSTOMER SUPPORT

SAFE AI FOR
CUSTOMER SUPPORT

Deploy AI chatbots that handle customer inquiries safely. Protect customer data, prevent inappropriate responses, and maintain brand reputation.

Key Capabilities

PII Protection

Automatically detect and redact customer PII before it reaches the LLM. Credit cards, SSNs, emails-all protected.

Toxicity Filtering

Block inappropriate, harmful, or off-brand responses. Configurable policies for different levels of sensitivity.

Prompt Injection Defense

Customers can't manipulate your chatbot with injection attacks. All inputs are analyzed in real-time.

Response Validation

Ensure AI responses are accurate, on-topic, and don't reveal internal information.

Escalation Triggers

Automatically detect when customers need human support and route appropriately.

Conversation Logging

Full audit trail of all interactions for quality assurance and compliance.

How It Works for Customer Support

1

Integrate

Connect your chatbot to PromptGuard. Works with any LLM and chat platform.

2

Protect

Every message is scanned for PII, injection attempts, and policy violations.

3

Respond

Safe, validated responses are delivered to customers. Threats never reach your LLM.

Secure Customer Chat

typescript
import OpenAI from 'openai';

const client = new OpenAI({
  baseURL: 'https://api.promptguard.co/api/v1',
  apiKey: process.env.OPENAI_API_KEY,
  defaultHeaders: {
    'X-API-Key': process.env.PROMPTGUARD_API_KEY
  }
});

// Customer message with PII
const customerMessage = "My SSN is 123-45-6789, can you help?";

// PromptGuard automatically:
// 1. Detects and redacts the SSN
// 2. Scans for injection attempts
// 3. Validates the response
const response = await client.chat.completions.create({
  model="gpt-5-nano",
  messages: [
    { role: 'system', content: 'You are a helpful support agent.' },
    { role: 'user', content: customerMessage }
  ]
});

Why PromptGuard for Support?

✓ PROMPTGUARD

  • Automatic PII detection and redaction
  • Real-time toxicity filtering
  • Full conversation logging
  • Easy integration with any platform
  • 10,000 free requests/month

✗ OTHER SOLUTIONS

  • Manual PII handling required
  • Basic content moderation
  • Limited audit capabilities
  • Platform-specific solutions
  • Expensive per-conversation pricing

Launch Safe Customer AI

Deploy AI chatbots your customers can trust. Protect their data and your reputation.