Cancellation & Refunds Policy
Last updated: October 2026
PromptGuard is the trading name of PG Tech Ltd, a private company limited by shares registered in England and Wales (company number 17437377), whose registered office is 128 City Road, London, EC1V 2NX. This policy is governed by the laws of England and Wales.
Subscription Cancellations
You may cancel your PromptGuard subscription at any time through your dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- No further charges will be applied to your account
- You will retain access to all features until your subscription expires
- Your API keys will be deactivated at the end of your billing period
Refund Policy
Refunds are governed by section 3.4 of our Terms of Service. How to ask for one is below.
How to Request a Refund
To cancel:
- Log into your PromptGuard dashboard and open Billing
- Choose "Manage in Stripe" and cancel your subscription there
To request a refund, email support@promptguard.co from the address on your account, saying which subscription the refund is for. We reply by email.
Processing Time
Refunds are generally processed within 5-10 business days. The exact time for the funds to reflect in your account may vary based on your payment provider.
Contact Us
For questions about cancellations or refunds, please contact our support team at support@promptguard.co or through our contact form.