Cancellation & Refunds Policy
Last updated: September 2026
PromptGuard is the trading name of PG Tech Ltd, a private company limited by shares registered in England and Wales (company number 17437377), whose registered office is 128 City Road, London, EC1V 2NX. This policy is governed by the laws of England and Wales.
Subscription Cancellations
You may cancel your PromptGuard subscription at any time through your dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- No further charges will be applied to your account
- You will retain access to all features until your subscription expires
- Your API keys will be deactivated at the end of your billing period
Refund Policy
We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with PromptGuard, contact us within 14 days of your initial purchase for a full refund.
After the 14-day period:
- Monthly subscriptions: No refunds for partial months
- Annual subscriptions: Pro-rated refunds may be available on a case-by-case basis
- Enterprise plans: Subject to specific contract terms
Service Credits
In lieu of refunds, we may offer service credits for:
- Extended service outages beyond our SLA guarantees
- Billing errors or overcharges
- Feature limitations not disclosed at time of purchase
How to Request a Refund
To request a refund or cancellation:
- Log into your PromptGuard dashboard
- Navigate to Billing & Subscription settings
- Click "Cancel Subscription" or "Request Refund"
- Follow the prompts and provide any requested information
- You'll receive a confirmation email within 24 hours
Processing Time
Refunds are generally processed within 5-10 business days. The exact time for the funds to reflect in your account may vary based on your payment provider.
Contact Us
For questions about cancellations or refunds, please contact our support team at support@promptguard.co or through our contact form.