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Service Delivery Policy

Last updated: January 2025

Instant Digital Delivery

PromptGuard is a cloud-based service delivered instantly upon subscription activation. No physical shipping is required as all our services are accessed digitally through:

  • API endpoints accessible immediately after account creation
  • Web-based dashboard for configuration and monitoring
  • SDK libraries downloadable from package managers
  • Documentation and integration guides available online

Service Activation Timeline

Your PromptGuard service will be activated according to the following timeline:

  • Free Plan: Immediate activation upon sign-up
  • Starter/Pro Plans: Activated within 5 minutes of payment confirmation
  • Enterprise Plans: Custom onboarding within 1-2 business days
  • API Keys: Generated instantly upon subscription activation

Integration Support Delivery

We provide various levels of integration support based on your plan:

  • Documentation: Available immediately via our docs portal
  • Email Support: Response within 24-48 hours
  • Priority Support: Response within 4 hours (Pro plans)
  • Dedicated Support: Available during business hours (Enterprise)
  • Integration Assistance: Scheduled within 2-3 business days

SDK and Library Availability

Our SDKs and integration libraries are available through standard package managers:

  • Node.js/TypeScript: npm install promptguard-sdk
  • Python: pip install promptguard-sdk
  • REST API: Direct HTTPS endpoints (works with any language)

Service Hosting

PromptGuard is hosted on Google Cloud Platform with infrastructure designed for low-latency AI workloads:

  • Cloud Run: Auto-scaling, serverless container infrastructure
  • Cloud SQL: Managed PostgreSQL for reliable data storage
  • Self-hosted option: Deploy PromptGuard in your own infrastructure for full data control

Onboarding Process

After subscribing to PromptGuard, you'll receive:

  1. Welcome email with quick-start guide
  2. API credentials and dashboard access
  3. Integration documentation and code samples
  4. Optional onboarding call (Pro and Enterprise plans)

Updates and Maintenance

Service updates are delivered automatically:

  • Security patches: Applied immediately without downtime
  • Feature updates: Released bi-weekly with changelog notifications
  • Major upgrades: Announced 30 days in advance
  • API versioning: Backward compatibility maintained for 12 months

Contact Information

For questions about service delivery or activation, please contact us at support@promptguard.co or through our contact form.